Frequently Asked Questions
No. You can shop without registering as a guest also.
You can register yourself by clicking on the Login. Once registered, you can enjoy regular updates and services from Laseven.in.
Do I have to disclose my Email & Phone Number for Registration?
There are no charges for registration on Laseven.in.
No. Registration once done will not expire.
Click on Lost Your Password option available in Login page. You will receive a link to create a new password via email.
Yes. After you login, you can go to the “My Account” section and edit your personal information.
You can unsubscribe from our services by clicking on the “Unsubscribe” section on the email received or send email to firstname.lastname@example.org
Yes, you can. Kindly refer to our serviceable pin codes in the shipping section.
Laseven.in operates from 10 am to 6 pm (Mon to Sat). You can get in touch with our Customer support team during the above working hours at 022-41227776 or email us at email@example.com.
We have provided Size Charts for each product category. Please refer to our “Size chart” section.
We accept Online payments and Cash on Delivery.
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank.
If a product goes out of stock, it will not get added to the shopping cart. In rare scenario if the product is not available after placing an order, the amount for the same will be refunded within 5 working days.
No, there’s no such limit. However, if the order is for a large number of pieces and the same is not available online, you can drop an email at firstname.lastname@example.org mentioning the details of the product and quantity required. We shall let you know if the same can be arranged, post which the payment can be done.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and get the order cancelled. In case of prepayment, a credit note for the said amount is issued with a validity of 30 days from the date of issue and the same can be used for your next online purchase through our website.
In case of a refund, under no circumstance cash or cheque would be refunded. Refund will be only in the form of a credit note with a validity of 30 days from the date of issuance and it can be used on your next online purchase through our website. The value of the credit note would be calculated as the value of the product(s) minus any discount voucher, shipment charges or cash on delivery charges if applicable. Initial shipping charges are non-refundable. Credit note would be issued within 10 working days from the date of receipt of your return shipment.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Yes. Items can be exchanged provided they are unused, unwashed, and are in original box packaging with all tags intact and the invoice copy.
We have 15 days Return Policy, which is applicable under these circumstances:
If broken/unsealed, do not accept the order at the time of delivery itself.
Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with along with the invoice.
No, we do not have the facility for reverse pick up. The Customer has to ship back the product at his own cost. However if there is a mistake at our end in sending the product, the cost will be borne by us.
Currently, we deliver only in India.
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.
In case of Cash on Delivery Order, the Courier Company usually calls the customer to check their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support desk at 022-41227776 and intimate the same immediately.
If you wish to ship products to different addresses, you shall need to place multiple orders as each order is shipped only to a single address.
Orders above Rs.599 are eligible for FREE delivery. Below Rs.599 order we charge Rs.50 as shipping charges.
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
Depending upon the location, normally it takes 3-7 Days for the delivery of a product. However, sometimes it may take a little longer depending upon holidays or unforeseen circumstances.
If a wrong shipment has been delivered to you, please contact our customer care within 48 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.